Frequently Asked Questions
Everything you need to know about your Rails experience.
What is your standard shipping policy?
We offer free standard shipping on all domestic orders over $150. Orders are typically processed within 1-2 business days and delivered within 3-5 business days via FedEx or UPS.
How do I initiate a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please visit our online returns portal to generate a prepaid shipping label.
How do I find the right size?
Each product page features a detailed size guide. Our collections generally run true to size, but we recommend checking specific garment measurements for our signature silks and linen blends.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments through Afterpay.
How should I care for my Rails garments?
To maintain the quality of our premium fabrics, we recommend dry cleaning for silk and rayon pieces. For our cotton and linen items, machine wash cold on a gentle cycle and lay flat to dry.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and order value.