Returns & Exchanges
We want you to love your Rails purchase, but if for any reason you are not satisfied, we accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to qualify for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Select your preferred return method to generate a prepaid shipping label, which will be sent directly to your email address.
Pack Your Items
Securely pack your items in the original packaging or a sturdy box, ensuring all original tags are intact, and attach the shipping label to the outside.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing